Privacy Policy

Last updated: May 8, 2026

1. Introduction

This Privacy Policy describes how information is handled in connection with the Sonic-Prism website at sonic-prism.com (the "Site"), the Sonic-Prism Windows desktop software (the "Software"), and related communications you choose to send us. Our baseline is simple: we do not intentionally collect personal information through the Site or the Software, and the Software does not send us telemetry, crash reports, media library data, playback history, or personal files.

Sonic-Prism is distributed through Steam. When you purchase, download, update, or use the Software through Steam, Valve Corporation’s privacy practices also apply. See Valve’s policies at https://store.steampowered.com/privacy_agreement/.

2. Who we are

The Site and Software are operated or provided for Sonic-Prism by Max-Axiom (the "Licensor" referred to in our Terms of Use). For privacy questions, email support@sonic-prism.com or reach us on https://discord.com/invite/aWe9K69hEY.

3. Information we collect

Software data. The Software runs locally on your Windows device. It does not create an account with us, send us telemetry, upload crash reports, transmit your media library, track playback history, collect license usage data for us, or send us your personal files.

Information you provide. If you email us or contact us through Discord, we receive whatever information you include (for example, your email address, Discord username, and the content of your message).

Site functionality (browser storage). This Site may use your browser’s local storage to remember UI preferences—such as header hover sound volume/mute, background motion settings, and (on pages that show the news feed) cached post data and feed display options. This data stays on your device unless you clear site data in your browser; we do not receive it.

Technical data. Like most websites, hosting infrastructure and your browser necessarily process routine technical information when you load pages (for example, IP address, user agent, and approximate request timing) as needed to deliver the Site. We do not use third-party advertising, behavioral tracking, or analytics trackers on this Site.

Third-party content. Some pages load decorative images from external hosts (for example, placeholder images). Those providers may receive standard connection data from your browser when those assets load.

Steam. Steam handles purchases, downloads, updates, refunds, account features, and any Steam-side license or platform services. We do not receive your full payment card details from Steam. Steam may provide us with limited purchase, entitlement, or support-related information through its developer tools where needed to operate or support the Software.

Do Not Track. Our website does not currently change its behavior in response to "Do Not Track" signals, as we do not employ third-party behavioral tracking.

4. How we use information

We use information you send us to respond to support and inquiries. If Steam makes limited purchase, entitlement, or support-related information available to us, we use it only to operate, secure, fulfill, or support Sonic-Prism. We do not sell your personal information.

We do not sell or rent your personal information. We may share information only as needed to operate the Site or Software (for example, with hosting providers that process requests on our behalf), respond to your request, protect our rights, or comply with law. If you use Steam, Discord, or other third-party services we link to, their respective privacy policies govern those services.

6. Retention

Support communications are kept only as long as needed to handle your request and for ordinary business records. Local storage on your device persists until you clear it in your browser settings. Because the Software does not send us telemetry, media library data, playback history, crash reports, or personal files, we do not retain those categories.

7. Your privacy rights (overview)

Laws in your country or state may give you specific rights over personal information about you. Sections 8 and 9 below describe rights for residents of the European Economic Area, United Kingdom, Switzerland, and California. Where another law applies to you, you may have similar rights—contact us and we will respond in line with applicable law.

How to submit a request. Email support@sonic-prism.com with enough detail for us to verify and fulfill your request (for example, the email address you used to contact us). We will not discriminate against you for exercising privacy rights. You may clear locally stored Site data at any time through your browser or device settings without contacting us. For Steam account, purchase, payment, download, or refund data, contact Valve through Steam because Valve controls those systems.

This section applies if you are located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland and the EU General Data Protection Regulation ("GDPR") or substantially similar UK or Swiss data protection law applies to our processing of your personal data.

Controller. For personal data we process in connection with the Site, Software, and direct support communications, the controller is Max-Axiom (operating in connection with Sonic-Prism). You may contact us at support@sonic-prism.com. Steam/Valve is responsible for personal data it processes through Steam.

Purposes and legal bases (GDPR Article 6). We process personal data for the following purposes, relying on the legal bases indicated:

Responding to your inquiries and providing support — Legitimate interests (operating our business and communicating with users who contact us) and, where applicable, performance of a contract or steps at your request prior to entering a contract.
Operating, securing, and improving the Site and Software; maintaining technical logs as needed for security and reliability — Legitimate interests (ensuring network and information security, fraud prevention, service improvement) where those interests are not overridden by your rights; where required, compliance with a legal obligation.
Storing preferences in your browser (e.g., via local storage) — Legitimate interests (providing basic Site functionality you expect) and, where local law requires consent for similar technologies, consent (which you may withdraw as described below).
Complying with law and defending legal claims — Legal obligation or legitimate interests as applicable.

Your GDPR rights. Subject to applicable conditions and exemptions, you have the right to: access your personal data (Article 15); rectify inaccurate data (Article 16); erase data ("right to be forgotten") in certain cases (Article 17); restrict processing in certain cases (Article 18); data portability for data you provided, where processing is automated and based on contract or consent (Article 20); object to processing based on legitimate interests or for direct marketing (Article 21); and not be subject to solely automated decisions with legal or similarly significant effects, where applicable (Article 22—we do not use such decision-making for the Site or Software). Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

Complaints. You have the right to lodge a complaint with a data protection supervisory authority in your country of residence, place of work, or where an alleged infringement occurred.

International transfers. Your personal data may be processed in the United States and other countries that may not be deemed to provide an adequate level of protection by your local regulator. Where required, we use appropriate safeguards for transfers from the EEA, UK, or Switzerland—such as the European Commission’s Standard Contractual Clauses ("SCCs"), the UK International Data Transfer Agreement / Addendum, or Swiss equivalents—or we rely on another lawful transfer mechanism or derogation permitted by applicable law.

Retention. We retain personal data only as long as necessary for the purposes described in this Policy and applicable retention periods (see Section 6).

9. California residents (CCPA / CPRA)

This section applies solely to California residents and supplements the rest of this Privacy Policy. It describes our practices over the preceding twelve (12) months or current practices as stated herein, as required by the California Consumer Privacy Act of 2018 ("CCPA") as amended by the California Privacy Rights Act ("CPRA").

Categories of personal information collected. Depending on how you use the Site, Software, Steam, or support channels, we may receive or process the following categories of personal information as defined under California law: Identifiers (such as name, email address, online identifier, IP address, or support username); Commercial information (such as limited Steam purchase, entitlement, or support information if Steam makes it available to us); Internet or other electronic network activity information (such as browsing or interaction with the Site reflected in routine technical logs); and Geolocation data (approximate location derived from IP address). We do not create profiles for advertising from Site or Software use. We do not intentionally collect sensitive personal information as defined by the CPRA in connection with the Site or Software.

Sources. Personal information comes from you (e.g., when you email us), automatically when you use the Site (e.g., technical data needed to deliver pages), from Steam if Steam makes limited purchase, entitlement, or support information available to us, and in limited cases from service providers that assist us in hosting or operating the Site.

Business or commercial purposes. We use categories of personal information for the business purposes described in Sections 3 and 4—such as operating the Site and Software, responding to requests, security, support, and maintaining our relationship with you.

Disclosure and "sale" / "sharing." We may disclose personal information to service providers and contractors who assist us (for example, hosting providers) subject to contractual restrictions. We do not sell personal information as that term is defined under the CCPA. We do not share personal information for cross-context behavioral advertising as defined under the CCPA/CPRA. We do not knowingly sell or share the personal information of minors under 16.

Your California privacy rights. Subject to verification and applicable exceptions, California residents may request:

Right to know / access: disclosure of the categories and specific pieces of personal information we have collected about you, and the categories of sources, purposes, and third parties (Sections 3–5 summarize much of this).
Right to delete: deletion of personal information we collected from you, subject to legal exceptions.
Right to correct: correction of inaccurate personal information we maintain.
Right to opt out of sale or sharing: not applicable to our current practices as described above; we do not sell or share for cross-context behavioral advertising.
Right to limit use of sensitive personal information: not applicable—we do not use sensitive personal information for purposes that would trigger this right on the Site or Software.
Non-discrimination: we will not discriminate against you for exercising CCPA/CPRA rights.

Submitting requests. Submit requests by emailing support@sonic-prism.com. We will verify your request in a reasonable manner consistent with the nature of the information (for example, by confirming control of an email address). You may designate an authorized agent to make a request on your behalf under California law; we may require written authorization or proof of agency.

California "Shine the Light." California Civil Code § 1798.83 permits California residents to request certain information regarding disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes as described in that statute based on our current practices.

10. Children

The Site and Software are not directed at children under 13 (or the minimum age in your jurisdiction), and we do not knowingly collect personal information from children.

11. Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the Site or Software after an update means you accept the revised policy where permitted by law.